Terms & Conditions

Terms and Conditions for Oriel Jones Ltd

The website is operated by Oriel Jones Ltd (referred to as Oriel Jones/we/our/us). As user of this website (referred to as you/your) you acknowledge that any use of this website including any transactions you making is subject to our terms and conditions below. Please:

  • Read through these terms and conditions carefully before using this website
  • Print a copy for future reference
  • Also read our ‘Privacy Policy’ section regarding your personal information
  1. General

We reserve the right to change the terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

  1. Prices, description and availability of goods

    Prices are subject to change without notice and all goods are sold subject to availability. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colour and texture may vary slightly from those shown on the website due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.

  1.  Sales tax

    Value Added Tax (VAT) is calculated on shipping destination. When applicable it is included in the price for orders shipped to destinations within the European Union (EU).

  1.  Payment methods

    You may order online using a credit / debit card (We accept Master Card, Visa (not Electron)). All prices are in pounds sterling (£).

  1. Delivery arrangements

    Your shopping basket displays the goods you have purchased and you get to choose the available delivery date/time/details. We will notify you if your goods are not able to be despatched within this timescale for any reason. The costs for delivery are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time.

  2. Cooling off period and cancellation / returns

    We want you to be satisfied every time you shop with us. Our “no quibbles” guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and we will issue a credit or exchange the product, which is entirely at our discretion. If you wish to cancel your regular ‘repeat’ order, you must inform us by email or telephone 5 working days before your delivery is due. After that time your order will have been raised and charged and cannot be cancelled. You cannot empty your basket online.

  3. Complaints

    Should you have a complaint with the service or product we provide please contact Shaun Jones by e-mail: info@orieljones.co.uk. Telephone: 07800512949. We aim to:

    * Acknowledge complaints within 5 working days
    * Advise you how long it will take to resolve the complaint
    * Keep you informed throughout the process

  4. Trademarks and copyright

    All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of Oriel Jones Ltd. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.

  1. Security

    Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. To help us keep your personal information strictly confidential you should keep your password secret.

  1. Privacy Statement

    This privacy statement applies solely to information collected through this website.

  1. Information Collection and Use

    We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:

    * Your name and address
    * Your contact telephone numbers (to enable us to contact you in the event of a query)
    * Your e-mail address
    * For credit / debit card purchases your card details

  1. Cookies

    A Cookie is a piece of data containing information about the user which may be stored on the user’s hard drive.
    We use persistent Cookies which are stored on your computer to remember who you are and to enable your shopping basket contents to be stored until your next visit. You do not have to have persistent Cookies enabled to use the site.
    We use temporary ‘Per session’ Cookies for tracking your searches, shopping basket items and checkout details. If you have your per session cookies turned off or have set the highest level of security in your browser settings you may be unable to purchase items from our site.

  1. Log Files

    We use IP addresses to analyse trends, administer the website, track user’s movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.

  1. Sharing

    We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

  1. Links to / from 3rd party websites

    We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.

  1. Refunds

The company reserve the right to offer conditions on refunds for products based on quality reasons. We may ask you to provide evidence of any quality issue, and could make arrangements for offending products to be collected and returned to us. Failure to provide evidence, or to make the product available for collection, could compromise your ability to have a refund. All refunds are at the companies discretion.

  1. Legals

    The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.

  1. Competitions – Twitter and Facebook Prize Draws

    Are open to users over the age of 18 who have a UK address.

    Only one entry per username will be entered in the draw.

    To enter, users must follow, retweet, like and share.

    The winner will be selected at random and announced on social media.

    Winners should wait for up to 28 days for delivery of their prize.

    By entering the competition, entrants agree that their username will be announced publicly on social media.

    Neither the Promoter nor the promotional parties assume any responsibility or liability for:
    a. communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this promotion;
    b. inaccessibility or unavailability of the internet or the website or any combination thereof;
    c. To the fullest extent allowed by law, any loss or injury resulting from promotional participation or the acceptance of a prize;
    d. The promoter cannot be held responsible for the failure to fulfil the obligations of any third parties involved in this promotion, although we will always endeavour to minimise the effect to the participant of any such failure.

    Winners will be notified and asked to provide an address for their prize to be posted. Selected prize winners have 28 days to respond with address details otherwise their prize will be reallocated. Prizes will be sent via courier service. Responsibility cannot be accepted for delays by the courier services or for incorrect details being provided by the winners.

    There are no cash or other prize alternatives available. In the event of unforeseen circumstances the Promoter reserves the right to provide an alternative prize of equal or greater value.

    The promoter’s decision regarding all promotional matters is final and no correspondence will be entered into.

    By entering this promotion all participants will be deemed to have accepted and be bound by the terms and conditions.

    Your details will only be used for the purpose of processing your entry. We will not use your details for marketing purposes or pass them onto another company or person.